NET 211: Supporting Operating Systems
Course Description
Provides students with hands-on experience installing, configuring, managing, and troubleshooting a currently popular operating system. Topics also include troubleshooting desktop user environments, networking and network resources such as printers and storage devices. Recommended preparation: NET 111 and NET 112 or equivalent experience.
Course Outline
- Planning the Installation of Windows XP
- Attended and Unattended Installations and Troubleshooting
- Upgrading from a Previous Version of Windows
- Troubleshoot System Startup and User Logon Problems
- User Environment and Multiple Languages
- Configure and Troubleshoot Local User and Group Accounts
- Troubleshoot Security Settings and Local Security Policy
- Troubleshooting Storage Devices and Display Devices
- Troubleshooting Power Management and I/O Devices
- Collect and Analyze System Performance Data
- Managing Access to Shared File System Resources
- Network Printing and Offline Files
- Troubleshoot TCP/IP
- Troubleshooting Remote Connections
- Internet Explorer and Remote Connectivity Tools
Required Materials
- MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System – Course Technology – ISBN 0-619-21604-2
- Lab Manual for MCDST 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System – Course Technology – ISBN 0-619-21669-7
- Internet access and a Harper Blackboard account configured with your current email address.
- A computer that can be partitioned, reformatted, etc. As an alternative, you can use a PC with VMWare to create virtual machines for many of the lab exercises. Harper lab Y203E has computers and software that may be configured as necessary for this course.
Course Format
This course is currently offered in an online format. In addition to Internet availability, the instructor and lab technicians are also available to assist you in person during regularly scheduled hours. To register for this course, see Harper College Credit Registration.
Faculty Contact
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If you have any questions about this course, please contact the department coordinator.