Help Desk Support

Job Description:

The help desk support personnel provide hardware, software, and network assistance to people using computer. The help desk support personnel works directly with users themselves, who call when they experience problems. They listen carefully to the user’s explanation of the precise nature of the problem and the commands entered that seem to have caused the problem. The help desk support personnel will then attempt to diagnose the problem and help the user to find an answer. They provide technical assistance to computer users who may be clients, customers, or coworkers. They may also teach people how to use software and to operate and maintain hardware. A detailed description of the job of Help Desk Support can be found in the Occupational Outlook Handbook.

Job Outlook:

For further information on job outlook please see the Occupational Outlook Handbook.

Job Requirement:

Help desk support personnel generally need to pursue some college level training at vocational, two and four year programs. A period of on-the-job training is usually required.

Expected Salary:

Please see any of the following web sites: 

Occupational Outlook Handbook 

Harper Training:

Possible training available at Harper would be our:

 

Certificate in Microcomputer Support Specialist
Microcomputers in Business AAS Degree
Computer Information Systems - Technology AAS Degree

Related Occupations:

Other related occupations involving working with computers are:

Network Admistrator
Computer Operator