Medical Receptionist Certificate

Medical Receptionist Certificate at Harper College

Start your health care administration career as a medical receptionist

Program facts  Education icon

  • Credit hours: 24
  • Stackable to degree: Yes
  • Potential job outcomes: Medical receptionist

Train for a career as a medical receptionist with this 24-credit-hour certificate program. You’ll develop the necessary skills to work as an office assistant in a medical office or other health care facility.

Classes focus on administrative duties in the medical field, including patient and visitor reception, appointment scheduling, appointment confirmation calls, maintaining files, insurance verification, insurance claims processing, billing and collections and health care records management. During the final semester you will have the opportunity to gain hands-on experience working at a medical facility through an externship. 

Credit earned through this program can be applied to the Health Care Office Manager AAS Degree.

Certificate program requirements

This 24 credit-hour certificate program is designed for the individual who is interested in working in a medical facility at the front desk. The certificate offers the skills necessary to work as an office assistant in a medical office or health care related facility. Administrative duties include patient and visitor reception, appointment scheduling, appointment confirmation calls, maintaining files, insurance verification, insurance claims processing, billing and collections, health care records management, and other clerical front desk duties. A 160-hour externship in a medical facility is offered during spring and fall semesters only, during the last semester of the program. For more information attend a Health Career Information Session or schedule an appointment with your Student Development Faculty Counselor.


A grade of C or better is required in all courses.

Number Course Title Credits
BIO 135 4

Description: Surveys the human body, with emphasis on basic physical and chemical concepts, anatomy, physiology and embryology. Designed to meet the needs of students in certain allied health career programs. Knowledge of high school biology is assumed. (NOTE: Not Lab science credit.)

ENG 101 3

Description: Emphasizes the writing of expository prose. Introduction to the critical reading of nonfiction prose. IAI C1 900

Prerequisite: ENG 100 with a grade of C or better. Other placement options. ENG_Placement_Grid.pdf ESL students need one of the following options: ESL 073 and ESL 074 with grades of B or better; ESL 073 and ESL 086 with grades of B or better; ESL 073 and ESL 099 with grades of B or better; ESL 073 with required writing placement test score; or ESL 074 with required reading placement test score.

HSC 104 2

Description: Introduces student to informatics and the use of technology in health care delivery systems. This includes a review of hardware and software, and an in-depth look at hospital/health care-based user interfaces, data bases, telecommunications and networks, and healthcare-based information systems. Also includes research methods and patient education via computers.

HSC 105 2

Description: Familiarizes student to the health care delivery system including an introduction to the organization, structure, function and issues related to the health care environment. Emphasis placed on the importance of effective communication skills for health care professionals, team building, professionalism and diversity in the health care center.

HSC 112 2

Description: Emphasizes the origin and the basic structure of medical words, including prefixes, suffixes, word roots, combining forms and plurals. Offers pronunciation, spelling, and definition of medical terms based on the body systems approach. Emphasis on rendering a professional vocabulary required for work in the health care field.

MOA 145 2

Description: Introduces types of patient-care records prepared and maintained by health care personnel. Includes elements of records, record keeping, medical records ethics and confidentiality, correction techniques and use of health care references, with transcription and computer applications. Electronic Medical Records (EMR) is introduced. Beginning transcription techniques including grammar, punctuation and proof-reading skills are emphasized. Basic keyboarding skills and knowledge of Microsoft Word are necessary for this course.

Prerequisite: Prior or concurrent enrollment in ENG 101, and HSC 112 with a grade of C or better.

MOA 195 3

Description: Explores and compares major types of health insurance contracts and describes benefits and limitations. Provides practice in processing insurance claim forms (CMS-1500). Current Procedural Terminology (CPT) and International Classification of Disease (ICD) coding techniques are introduced. Emphasis is on insurance rules and regulations including Medicare and Medicaid, claim submission, reimbursement and collections.

Prerequisite: BIO 135 and HSC 112 with grades of C or better.

MOA 235 1 3

Description: Offers development of skills in medical front office procedures used in a health care facility. Emphasizes patient relations in health care by using office simulations including computer programs with introduction to electronic medical records. Strong emphasis on cultural diversity issues and application in the health care field.

Prerequisite: HSC 112 and MOA 145 with grades of C or better.

MOA 265 1 3

Description: Provides 160 hours during the semester of supervised experience in a health care office/facility to enhance the student's administrative technical skills. NOTE: The program's health requirements must be completed prior to placement in on-site externship.

Prerequisite: MOA 235 with a grade of C or better.

1 - Students must submit an American Heart Association Cardiopulmonary Resuscitation for the Health Care Provider (CPR) certificate before entering externship.

Related programs

Students interested in medical office administration may also be interested in:


Next steps

For more information about medical receptionist courses at Harper College, contact Admission Outreach at 847.925.6700, or submit a request information form. You can also apply online.