Harper College offices will be closed Monday, September 2 in observance of Labor Day.
Overview
This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.
Outcomes
Upon successful completion of this course, participants will be able to:
Length: Half-day
Materials: Development Dimensions International