Technical Support Information
Getting Technical Assistance at Harper College
Technical support is available for anyone using Blackboard at Harper College.
Student Technical Support:
Support Hours: Student Service Desk
Online Student Help
Blackboard tutorials are available for viewing and/or download. Watch movies or print tip sheets that explain how to use the most common Blackboard tools if you aren't sure how to do something required in your course site. You will find this area especially useful if live technical support is not available when you have a question.
Faculty Technical Support for Blackboard:
Telephone: 847.925.6090, option 1
Support Hours: see below
Fall and Spring Semester Live Technical Support Hours:
- Regular Semester hours: 8 a.m. - 4:30 p.m. Monday - Friday
Summer Semester Live Technical Support Hours:
- 8am - 4:30 p.m. on Monday - Thursday
- 8am - 12 p.m. on Friday
Online Faculty Help
Blackboard tutorials are available for viewing and/or download. Watch videos or print our tip sheets that explain how to use many of the most common Blackboard tools. If you aren't sure how to use the tools in the Blackboard Control Panel, you will find this area especially useful. If live technical support is not available, please leave a message through our faculty technical support line or Email us your question, and we will follow up with you.