Harper College will be closed on Monday, September 7, in observance of Labor Day.
This 21 credit-hour certificate program, tailored for both seasoned and aspiring sales professionals, prepares for a career in sales and customer success. Students will engage in a practical curriculum designed to sharpen skills in modern sales and customer service. Whether you're eager to master strategic communication for the digital realm, delve into customer relationship management with Salesforce, or explore the dynamics of social commerce, our program equips you with a comprehensive skill set for success. This certificate will help redefine student success in the world of professional selling and account servicing.
To achieve an individualized program designed to complement the student's industrial and educational background, the selection of electives should be made in consultation with the coordinator.
The Associate in Applied Science in Business Administration includes a specialized study area for Customer Success and Sales. Please refer to Business Administration in this section of the catalog if you are interested in pursuing a degree in this discipline.
| Number | Course Title | Credits |
|---|---|---|
| Required | ||
| MGT 111 | Introduction to Business Organization | 3 |
| MGT 154 | Entrepreneurship | |
| MKT 140 | Principles of Professional Selling | 3 |
| MKT 146 | Customer Service Skills for Success | 3 |
| MKT 147 | Salesforce: Customer Relationship Management | 3 |
| MKT 180 | Strategic Communication for a Digital World | 3 |
| MKT 243 | Social Commerce and Sales | 3 |
| Electives | ||
| Select three credit hours from the following courses: | 3 | |
| ACC 211 | Business Law I | |
| MKT 217 | Advertising | |
| MKT 247 | Consumer Buying Behavior | |
| MKT 252 | Internet Marketing | |
| Total Hours | 21 | |