Customer Service

Customer Service Agent

 

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CUSTOMER SERVICE AND ORDER FULFILLMENT (LBS 8102): Gain an introduction to customer service and order fulfillment as part of the end-to-end (E2E) supply chain management process. Topics include: 1) The overarching supply chain and logistics infrastructure, strategy, and terminology; 2) the design of the service value stream to meet customer and consumer needs; 3) the order management and fulfillment cycle and how it drives success and revenue growth; 4) the role of the customer service professional and the importance of planning, strategy, and performance measures; and 5) the increasing role of technology to enable a customer-centric approach.

 Please note, not all courses are offered every semester.