Listening and responding to the campus community: How feedback informs improvement in LCs

10-10:50 a.m.

Location: Warhol B

Type: Informative/panel Interactive

Audience: Linked Courses

Presenters: Nathan Phelps and Kari Fernholz, University of Wisconsin-Madison

The First-Year Interest Groups (FIGs) program at the University of Wisconsin-Madison has developed a process that elevates the voices of students and advisors with the goal of using this feedback to drive continuous improvement in the program. This session will provide examples of strategies and survey instruments developed to solicit feedback and how these have resulted in specific changes in the types of FIGs offered, the courses they include, how they are marketed, and how the advising and enrollment processes work. Program administrators will facilitate discussion among session participants about how these processes-and others-- might be usefully applied in other institutional contexts. Participants will be encouraged to share their own ideas and challenges related to data-driven improvement efforts on their campuses.