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IT SUPPORT TECHNICIAN

Program Overview

This 18 credit-hour certificate program provides students with experience installing, configuring, maintaining and troubleshooting computer hardware, operating systems, and basic network infrastructure, and providing high-quality end-user support. These courses will help students prepare for the CompTIA IT Fundamentals, A+, Network+, HDI Desktop Support Technician, and ITIL Foundation certification exams and qualify for entry-level jobs as computer and network support technicians and service desk representatives.

Program Requirements

REQUIRED:

Number Course Title Credits
CAS 160 3

Description: Provides an opportunity to become proficient in the use of currently popular software packages or suites. Includes word processing, spreadsheets, databases, presentation software and the integration of these applications.

Class Schedule:  Summer 2020 | Fall 2020

NET 105 3

Description: Provides students with a hands-on introduction to information technology and computer support concepts. Includes hardware, operating systems, applications, networking, Internet connectivity and services, security, software development, and database fundamentals.

Class Schedule:  Summer 2020 | Fall 2020

NET 111 3

Description: Provides students with experience installing, configuring, maintaining, upgrading, diagnosing, troubleshooting, and networking recent and current personal computer hardware.

Prerequisite: NET 105 with a grade of C or better or concurrent enrollment.

Class Schedule:  Summer 2020 | Fall 2020

NET 112 3

Description: Provides students with experience installing, configuring, upgrading, diagnosing, troubleshooting, and networking recent and current personal computer operating systems.

Prerequisite: NET 105 with a grade of C or better or concurrent enrollment.

Class Schedule:  Summer 2020 | Fall 2020

NET 121 3

Description: Provides students with hands-on experience implementing and maintaining computer networks. Includes networking standards, architecture, operations, security and troubleshooting using current network operating systems.

Prerequisite: CIS 101, NET 105, or WEB 110 with a grade of C or better.

Class Schedule:  Summer 2020 | Fall 2020

NET 201 3

Description: Provides a comprehensive introduction to service desk and IT service management concepts. Includes service desk operations, roles and responsibilities, processes and procedures, service strategy, service design, service transition, service operation and continual service improvement. Emphasizes communication and teamwork skills through collaborative hands-on assignments and activities.

Prerequisite: NET 105 with a grade of C or better.

Class Schedule:  Summer 2020 | Fall 2020

Last Updated: 7/15/20