IT Support Technician Certificate

IT Support Technician Certificate at Harper College

Gain experience supporting computer systems and networks

Program facts  business icon


  • Credit hours: 18
  • Stackable to degree: Yes
  • Potential job outcomes: 
    Computer/network support technician, service desk representative

Prepare for a career as an IT support technician with this 18-credit-hour certificate program. Get hands-on experience installing, configuring, maintaining and troubleshooting computer hardware, operating systems and basic network infrastructure, and learn how to provide high-quality end-user support. The program will prepare you to take the CompTIA IT Fundamentals, A+, Network+, HDI Desktop Support Technician and ITIL Foundation certification exams. You’ll then qualify for entry-level jobs as computer and network support technicians and service desk representatives.

Take classes in business software packages, IT fundamentals, A+ hardware, A+ operating systems technologies, computer networking and service desk/service management. All courses are taught by multidisciplinary faculty who are experts in their fields. Many courses are offered online or in blended formats, giving you added flexibility.

If you choose to continue your education, you can complete an Information Technology AAS Degree with additional coursework. 

Certificate program requirements

This 18 credit-hour certificate program provides students with experience installing, configuring, maintaining and troubleshooting computer hardware, operating systems, and basic network infrastructure, and providing high-quality end-user support. These courses will help students prepare for the CompTIA IT Fundamentals, A+, Network+, HDI Desktop Support Technician, and ITIL Foundation certification exams and qualify for entry-level jobs as computer and network support technicians and service desk representatives.

REQUIRED:

Number Course Title Credits
CAS 160 3

Description: Provides an opportunity to become proficient in the use of currently popular software packages or suites. Includes word processing, spreadsheets, databases, presentation software and the integration of these applications.

NET 105 3

Description: Provides students with a hands-on introduction to operating systems and related concepts. Includes hardware, software, file systems, directory structures, files and attributes, text editors, applications, and maintenance. Compares and contrasts GUI and command line interfaces in a variety of current operating systems.

NET 111 3

Description: Provides students with experience installing, configuring, maintaining, upgrading, diagnosing, troubleshooting, and networking recent and current personal computer hardware.

Prerequisite: NET 105 with a grade of C or better or concurrent enrollment.

NET 112 3

Description: Provides students with experience installing, configuring, upgrading, diagnosing, troubleshooting, and networking recent and current personal computer operating systems.

Prerequisite: NET 105 with a grade of C or better or concurrent enrollment.

NET 121 3

Description: Provides students with hands-on experience implementing and maintaining computer networks. Includes networking standards, architecture, operations, security and troubleshooting using current network operating systems.

Prerequisite: CIS 101, NET 105, or WEB 110 with a grade of C or better.

NET 201 3

Description: Provides a comprehensive introduction to service desk and IT service management concepts. Includes service desk operations, roles and responsibilities, processes and procedures, service strategy, service design, service transition, service operation and continual service improvement. Emphasizes communication and teamwork skills through collaborative hands-on assignments and activities.

Prerequisite: NET 105 with a grade of C or better.

Resources

Next steps

For more information about IT courses at Harper College, contact Admission Outreach at 847.925.6700, or submit a request information form. You can also apply online.