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Harper College

Customer Success and Sales Certificate

Achieve Your Certificate in Just 1 Year - All Courses Available Online!

Embark on a transformative journey with our 21-credit-hour certificate program, designed to empower both seasoned professionals and aspiring talents in the sales field. Our program is crafted to equip you with the skills and knowledge needed for a successful career in sales and customer success. You'll gain practical skills and knowledge that are directly applicable to real-world scenarios.

Why Choose Our Program?

  • Practical Curriculum: Engage in a practical curriculum that hones your skills in modern sales and customer service, preparing you for real-world challenges and setting you up for success in the dynamic and competitive business landscape.
  • Tailored for Success: Whether you're aiming to master strategic communication for the digital era, dive deep into customer relationship management (CRM) using Salesforce©, or explore the nuances of social commerce, our program is tailored to suit your ambitions.
  • Comprehensive Skill Set: Our program provides you with a comprehensive skill set essential for success in the dynamic world of sales and account servicing.
  • Flexible and Convenient: With all courses available online, you can save time and effort by attending classes from the comfort of your home, without the need to travel.

This program is accredited by the Higher Learning Commission. For more information, visit the Business Administration Program page.

Space is limited for the August 12, 2024 program start.

Join us and redefine your success in the world of professional selling and account servicing. Take the first step toward a rewarding career by enrolling in our Customer Success and Sales Certificate program today!

Benefits of This Fast Track Program

  • Full-time workers will enjoy a fixed schedule of one-class-at-a-time that maps your path to a Customer Success & Sales certificate.
  • Earn college credit that can be applied toward an accredited Associate's degree.
  • Get support from academic advisors throughout the program.
  • Apply concepts and ideas to your job instantly with activities and assignments on real-world applications.
  • Bring your current job knowledge to class interactions as you learn and work toward quick completion.
  • Learn from industry professionals with extensive experience in the field.

What You'll Learn

  • Mastering Business Dynamics: Understand how businesses, both big and small, operate and the key principles of effective leadership within them.
  • Art of Successful Selling: Learn the essential factors that drive successful selling, whether it's goods or services.
  • Building Lasting Customer Relationships: Develop the skills to create and maintain strong customer relationships, even in the face of challenges, with strategies for effective service recovery.
  • Tech-Savvy Customer Service: Explore how technology is transforming customer service and learn how to stay ahead in this ever-evolving landscape.
  • Harnessing Salesforce©: Dive into the world of Salesforce©, a cutting-edge Customer Relationship Management (CRM) software, using the Trailblazer platform to master its intricacies.
  • Advanced Salesforce Skills: Navigate through customer service, sales, and marketing content on Salesforce©, honing advanced skills crucial for diverse career paths.
  • Digital Marketing: Learn to create and distribute content for web-based businesses, enhancing your ability to reach and engage online audiences.
  • Social Media Marketing: Discover how to leverage major social media platforms on your smartphone to effectively market products and services and boost sales.
  • Business Communication: Enhance your written and oral communication skills for effective business interactions.

Sample Course Schedule – Customer Success and Sales Certificate

Your actual schedule may be different. Classes are entirely online.

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Job Outlook and Wage Information

As a Customer Success and Sales Certificate graduate, there are plenty of career directions in the field for you to consider, such as:

Next Steps

Last Updated: 4/11/24