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Program facts 
Do you enjoy helping people solve problems? Do you like to work on your own schedule and build a career path based on your own performance? Prepare for a career in sales with this certificate program. This is an ideal program for individuals interested in obtaining entry-level sales positions, along with people who want to expand their selling and account servicing skills. Sales careers are experiencing continuous growth and have a bright career outlook for the future.
Our program focuses on helping you understand your target market and how best to reach them, how to use social media as a tool to grow your customer base and complete sales, and how to use your smartphone as your sales support. Learn social commerce techniques that will escalate your sales career to the next level.
Completing this certificate program is a convenient and affordable way to determine whether a career in customer success and sales is right for you. Some students may qualify to graduate debt-free by participating in Harper’s Sales and Retail Management Apprenticeship program.
This program is available in an accelerated Fast Track format, giving you added flexibility. Or join our fully online program that will allow you to honor your commitments and get your education starting this Fall.
This 21 credit-hour certificate program, tailored for both seasoned and aspiring sales professionals, prepares for a career in sales and customer success. Students will engage in a practical curriculum designed to sharpen skills in modern sales and customer service. Whether you're eager to master strategic communication for the digital realm, delve into customer relationship management with Salesforce, or explore the dynamics of social commerce, our program equips you with a comprehensive skill set for success. This certificate will help redefine student success in the world of professional selling and account servicing.
To achieve an individualized program designed to complement the student's industrial and educational background, the selection of electives should be made in consultation with the coordinator.
The Associate in Applied Science in Business Administration includes a specialized study area for Customer Success and Sales. Please refer to Business Administration in this section of the catalog if you are interested in pursuing a degree in this discipline.
| Number | Course Title | Credits |
|---|---|---|
| Required | ||
| MGT 111 | Introduction to Business Organization | 3 |
| MGT 154 | Entrepreneurship | |
| MKT 140 | Principles of Professional Selling | 3 |
| MKT 146 | Customer Service Skills for Success | 3 |
| MKT 147 | Salesforce: Customer Relationship Management | 3 |
| MKT 180 | Strategic Communication for a Digital World | 3 |
| MKT 243 | Social Commerce and Sales | 3 |
| Electives | ||
| Select three credit hours from the following courses: | 3 | |
| ACC 211 | Business Law I | |
| MKT 217 | Advertising | |
| MKT 247 | Consumer Buying Behavior | |
| MKT 252 | Internet Marketing | |
| Total Hours | 21 | |
Students interested in business may also be interested in:
For more information about courses in sales and management at Harper, contact Admission Outreach at 847.925.6700, or submit a request information form. You can also apply online.