Resolving Conflict

Overview

This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.

Outcomes

Upon successful completion of this course, participants will be able to:

Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
Help others take responsibility for resolving workplace conflict.
Reduce the negative effects of workplace conflict on individuals, groups, and the organization.

Length: Half-day

Materials: Development Dimensions International