Harper College

Resolving Conflict

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This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.


Upon successful completion of this course, participants will be able to:

  • Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
  • Help others take responsibility for resolving workplace conflict.
  • Reduce the negative effects of workplace conflict on individuals, groups, and the organization.

Length: Half-day

Materials: Development Dimensions International



Last Updated: 12/14/23