This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic-regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.
Upon successful completion of this course, participants will be able to:
- Effectively resolve workplace conflict and enhance productivity, efficiency, and morale.
- Help others take responsibility for resolving workplace conflict.
- Reduce the negative effects of workplace conflict on individuals, groups, and the organization.
Materials: Development Dimensions International