Harper College

8-D Problem Solving

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A sixteen-hour course developed around the 8-D team disciplined problem solving process and the use of basic problem solving tools. Participants will understand how to work as a team to collectively resolve a problem and the proper selection and use of problem solving tools.


Upon successful completion of this course, participants will be able to:

  • Understand team and individual problem solving and the problem solving process.
  • Understand basic team skills. 
  • Select a team and project.
  • Define the problem and make a temporary fix, if necessary.
  • Understand basic problem solving tools such as: Brainstorming/voting, analysis tools, data collection process, data collection tools, basic measurement chart, analyzing and prioritizing data, using pareto analysis, verifying root causes, creating viable solutions, and choosing appropriate action
  • Implement/test solutions.
  • Measure the results.
  • Communicate results/prevent recurrence.
  • Recognize the team.
  • Audit results.

Length: 2 days



Last Updated: 6/17/24