Harper College will be closed Wednesday, November 27 through Sunday, December 1 for Thanksgiving Break.
Overview
This course provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. This is a foundational course that teaches core skills, knowledge, and attitudes every employee should have. It is available as either a 2-day workshop or as individual 4-hour modules.
Outcomes
Upon successful completion of this course, participants will be able to:
Length: 4 hours
Materials: Achieve Global
Professional Development Page