Harper College is closed on Friday, April 18, for Reading Day.
Overview
This course provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. This is a foundational course that teaches core skills, knowledge, and attitudes every employee should have. It is available as either a 2-day workshop or as individual 4-hour modules.
Outcomes
Upon successful completion of this course, participants will be able to:
Length: 4 hours
Materials: Achieve Global
Professional Development Page